The purpose of the Newaygo County Information Technology department is to maintain the county systems and troubleshoot everyday concerns, to apply technical knowledge to improve current systems, and to provide guidance for future technological advancements. The IT department also strives to stay current and evolve as technology changes, updating current processes with the new technology that may best suit the county’s needs, while following Newaygo County’s IT standards and practices whenever applicable.
To submit a request to the IT department you may email firstname.lastname@example.org, or use the tray icon on your county PC
The vision of the Newaygo County Information Technology department is to be a client-focused, cost-efficient, smooth-running department that is recognized for its responsiveness, flexibility, and effectiveness in providing solutions and support.
It is the mission of the Newaygo County Information Technology department to provide responsive, high-quality, cost-effective technology solutions and services that support and aid county departments and agencies in successfully achieving their own goals, while providing the best tools to support and improve the functionality of county employees.
Customer service – Customer service is a vital aspect of any technical support team. The IT department is here to serve the technical needs of Newaygo County employees in a professional and timely manner.
Offer Solutions – It is understandable that IT technicians will not have answers for every technical dilemma they encounter. If an immediate solution cannot be found, technicians are expected to research the issue, utilizing all available resources until a solution is found. If the solution is not acceptable to the employee, then an alternative solution may be offered.
Confidentiality – Confidentiality is extremely important to all IT staff. Staff members are expected to act ethically and responsibly with the county’s data and information. They will not share confidential information with any inside or outside entities unless deemed necessary as stated in the Newaygo County Information Technology Resource Policy.
Communication – Communication is a fundamental component of client satisfaction. Knowing and correcting technology is only half of the IT department’s job. Communication is essential for gathering information, determining clients’ wants and needs, and helping clients to understand the choices made by the IT department.
Approachability – It is important for employees to feel comfortable bringing problems to the Newaygo County IT Department no matter how small.